I know this awful virus is all over the news at the moment, and I don’t want to belabour the issue, but just wanted to post an update of our position here at Steven Hale Hearing.
What’s happening at the moment?
From the moment the clinic was forced to close, I have been available for help by phone and email. This pandemic has created some extra anxiety amongst my clients, which impact on hearing health, especially tinnitus. Over the phone I have been able to offer some help – *read more later* – resulting in some grateful and much relieved patients.
How are you still helping?
Besides the telephone help I can offer, I am also continually sending out batteries, accessories and wax traps. Don’t know what a ‘wax trap’ is? This is an ingenious little device which is created to stop earwax building up on your hearing aid and impairing reception. These work with ‘in the ear’ aids, as well as ‘behind the ear’ devices. They are replaceable, easy to change, and each one lasts for about a month. I’m also able to conduct repairs to your aids if you send them to me. So, whether by post or phone, I’m still helping. Call me if you want to find out more about these products and to arrange delivery to you.
When will you be opening again?
Whilst I am unable to give a definite date at the moment, I am keen to re-open clinic as soon as it is possible to do so. However, I will not sacrifice yours (and mine) health and safety by opening too soon. Please be rest assured that I am as keen to see you, as you are to see me.
Will there be any differences?
There is no doubt that the ‘new normal’ will bring about some change, however, I believe that this will be to our mutual benefit. I have already taken steps to improve my standard operating processes, and, as each new piece of advice is delivered, I continually renew and revise my risk assessments.
How will the changes affect me?
When you return to clinic, you will notice a very obvious PPE (Personal Protective Equipment) presence. Currently this will include face masks, gloves and sanitised, regular hand washing and cleaning routines. Whilst this will take up some of our time in appointment, I consider it to be an invaluable step forward in our on-going relationship.
*Did you know*?
If you haven’t already got remote access to help with your hearing aid, I can set you up a trial today, if you have an internet or blue tooth enable aid – via post! Then you will be able to benefit from my remote support, and a follow up appointment in clinic when that’s possible once again.
In light of the recent announcement by the Prime Minister, and with the work I am doing in the background, I am hopeful that I will be able to open to “Emergencies Only” within the next 2-3 weeks. I will certainly keep you posted. In the meantime, remember remote tweaking, fine tuning, batteries, wax traps, repairs, support and advice are all still available to you. I’m very much here for you, and thoroughly enjoy hearing from you. Stay safe and remember that each day is one day closer. Thank you for your patience and loyalty.