Reviews

I had always wanted to have invisible hearing aids but the ones I was wearing before I met Steven gave me nothing but trouble. They would fall out when I was eating a meal or whistle at random times. I saw Steven’s advert and rang him in desperation on a Saturday and he made an urgent appointment to see me. When he fitted me with Lyric everything changed. I could hear normally again and no longer have to fear the problems I used to get. Also, Steven’s a really nice guy, very friendly and if you have any problems, he’ll help you out and see you at short notice! I would say that Steven’s service is exemplary, and Lyric are life changing.

After every visit I always come away happy. In fact, he even phones me regularly to make sure that the equipment is still okay. Of course, I’d like the very top of the range aids, but Steven doesn’t push them on to me, and I’m happy with what I’ve got – after all, I’ve had two pairs from him! Steven is a true gentleman and makes you feel as if nothing is too much trouble. He is helpful, considerate and reliable. I would recommend him without any problems.

Steven listened patiently whilst I told him of my tinnitus hell, and the anger, frustration and desperation I had suffered. He then inspected my ears and advised me how to cope not only with the physical noise but also advised some psychological techniques that might help me lessen the noise. Would you recommend Steven Hale to others with similar issues? “Absolutely I would! He is one of the few professionals I have met that understands the solutions to our hearing misery – they are not always cheap or affordable to everyone and so he doesn’t push his products. He gives you the range of options, his advice and prices, then leaves you decide how to proceed.” A final comment? “Steven Hale, I cannot thank you enough. I was desperate for help. You truly changed my life.”

“I tend to suffer from blocked ears this time of year and it always goes worse when I go swimming. With a trip to Center Parcs and lots of time in the pool looming I purchased something that was supposed to remove ear wax as a pre-emptive measure. To cut a long story short, when I used the product it instantly felt like I had pushed wax further into my ear and 2 weeks later, after gradually increasing ringing and hearing loss in my left ear I found Steven. Steven fitted me in pretty much right away, conducted a thorough review of both of my ears, performed some safe suction to remove the wax and then cleaned up both of my ears which gave me almost instant release from the pressure and pain. 24 hours later I can hear again properly, a small amount of ringing remains but it seems to be going away (and Steven advised that it may take 48 hours to get back to normal). Whilst looking around I came across many people who would offer to syringe or perform microsuction on the ear but only Steven had a full consultation and the tools to do the job properly. Recommended!”

“I have been wearing hearing aids, private and NHS, for nearly 50 years and suffer from severe hearing loss. Steven is the first Audiologist to get my settings almost perfect first time. In addition, I had been previously persuaded to no longer invest in private aids when I retired as they would not be worth it. Steven fitted a pair of high end aids under trial conditions and the difference was dramatic. Coupled with other support equipment I am now enjoying quality music again and watching TV programmes without subtitles. Telephone conversations are no longer a strain. Steven also dealt with a difficult problem for my daughter. He is notably not satisfied with only giving you quality hearing but works very hard to ensure you get maximum benefit from the amazing technology that is available.”

“I wouldn’t hesitate to recommend Steven’s services. He is patient, thorough and knowledgeable and will always try to find the most appropriate solution for his clients, without any pushy salesmanship. A great service.”

“Steven came to carry out a hearing test on our Mid Morning presenter Danny Kelly at BBC WM. He was quickly able to detect moderate hearing problems and advise on the next steps. His knowledge was outstanding, all of our questions were answered. Bearing in mind this was carried out whilst live on the radio! Most importantly Steven was really friendly, attentive and made everyone feel comfortable. I will definitely recommend Steven to friends and family.”
“Hearing loss can really impact on your confidence but for me that has been totally restored by Steve Hale’s meticulous care and attention in fitting my hearing aids and especially in the extremely generous aftercare service he offers.”

“I decided to make an appointment with Steven Hale as I was unhappy with my hearing aids supplied to me by another company as I had significant hearing loss after suffering a virus a few years ago. I have been very pleased with Steven’s knowledge, advice and professional approach. After a full hearing examination he explained how he could help.  Steven took his time with a full explanation of what was on offer for me and gave me time to make a decision. I am very satisfied with the hearing aids supplied by Steven and I really do feel they are significantly better than the previous ones I was already wearing when I first went to see him. I am more than happy to recommend Steven Hale Hearing.”

“I have worn hearing aids for more than twenty five years having graduated from NHS analogue aids, through NHS digital aids to private digital aids from three different companies. For the first time, I have aids from Phonak (Bolero Q90’s), and the quality and sharpness is the best I’ve experienced. An added bonus is that for the first time ever, I am able to enjoy music while driving my car. My aids are providing me with good sound and yet minimising the background noise from the roads and other traffic. I am especially pleased with the television/aid link that enables me to hear the programme sound directly from the television to my aids. This means that my hearing husband is now able to enjoy programmes at a sound level that is comfortable to him. Steve Hale has provided me with a first class service throughout from the initial contact, help with access to work, identifying the best options, through to making sure that they are set precisely to suit my needs. Working through the various aids and supporting equipment from the various companies is overwhelming so being able to rely on Steve’s knowledge and expertise made the whole process stress free for me. He was professional, friendly and dedicated to ensuring I had the support I need – and this has continued post purchase. I would have no hesitation in recommending his services to anyone.”

“It came as a big shock to find suddenly that I had lost the hearing totally in one ear from a virus. I was recommended to see Steve by the consultant who initially dealt with me. Steve was fully aware of how I was feeling and carried out the consultations with care and sympathy and was happy to spend the time explaining to me all the alternatives available. Once he had sorted me out with the relevant equipment, he subsequently followed up with further meetings to ensure that I was happy with what had been recommended. He has also kept up to date with modern technology and is able therefore to impart this information. As a result I have been able to make informed decisions about what should be the best course of action. At no time has there been a hard sell. Therefore, I would have no hesitation to pass on Steve’s name to anyone who finds themselves in a similar situation.”

” I have been very impressed, not only with your obvious skill as an audiologist, but importantly that this is allied with a personal service. Your willingness to experiment and think outside the box for possible solutions has been much appreciated, as has your responsiveness and willingness to help outside office hours. I very much like the way you are inclusive when you program the hearing aids and show what you are doing on the laptop – this leads to a greater understanding for the end user of what you are doing and the teamwork approach must maximise the chances of successful outcomes. Thank you again. I am also happy to speak to any potential customers if you need to get a reference.”

“A caring and dedicated peron, who delivers a quality service”

“I visited Steven this week and I can only say I received 1st class service I booked in to have my ears cleaned but unfortunately that did not solve the problem, Steven then kindly suggested further test which he did under no obligation and recommended a specialist to help me. I would say anyone with ear difficulties please speak to Steven he makes you feel at ease and will explain every avenue. I visited him because of the reviews he had received, and I was not disappointed. Thank You”

“Professional with high quality modern equipment.”

“This was a positive experience. Steven is professional, friendly and keeps you informed at each stage of the procedure. I thoroughly recommend him.”

“I have had micro suction twice. My ears were completely blocked. Recently, just before a long haul flight he squeezed me in between appointments, when he kindly re checked my ears and pressure on the ear drum before I flew. I was so grateful. Excellent friendly service, I will definitely recommend Steven to friends.”

“I am now on my second set of hearing aids from Steven, I must admit that being a local GP you hear differing reports regarding private hearing aid dispensers. I have had nothing but excellent service; also given that Steven works in a local NHS Audiology Department he has a wealth of knowledge at his disposal. I recommend anyone should see Steven for independent advice on hearing and hearing aids.”

“Many Thanks for my new digital hearing aids. Denial is a funny thing and I have had to eat humble pie from the wife and family, they have been on to me for years to get my hearing checked I never thought I had a problem with my hearing, but a month has now passed and all I can say is I would never be without them now. Your service and professionalism has been superb and I was most grateful that you were able to visit me at my home with all your equipment, rather than me having to struggle to get to you.”

“I was aware that I have a moderate hearing loss and following a recent hearing test was referred to Steven by the hospital ENT consultant. Steven made three hour long home visits over a period of 5 to 6 weeks explaining adjusting my hearing aids to my personal requirements. The home visits were a bonus, no hospital que…ues or delayed appointments. Any problems I know I can contact Steven directly for advice and he will make himself available. I have a follow-up appointment in a further six months meanwhile I am learning to listen and hear properly again which is a benefit to me and my family many thanks.”

“Because of my deafness,(no hearing in the right ear and about a 70% loss in the left) I had a big problem. My current hearing aid wasn’t up to the job and I needed to get another. Access to work first put me in touch with Steven Hale hearing. Steven has looked after me very well for about five years now, and If I had any problems at all, Steven was very prompt in resolving them. The service from Steven Hale hearing has always been very helpful, extremely knowledgeable and professional.”

“I’ve had severe nerve deafness since birth but only started wearing hearing aids since my early twenties due to combination of ignorance and vanity. I’ve experienced both in-the-ear and behind-the-ear hearing aids from both private and NHS providers over the last 20+ years. My main complaints have always been the way they look and feel. The awareness and the whistling feedback whenever I put up my coat hood or place my head on a pillow, or even worse, when trying to use a phone. I trialled the Lyric for a month and must say that they have transformed my life! I no longer need to take them out when I go to bed so automatically have the benefit of being able to hear the various alarms around the house including the phone. There’s no feedback which is most welcome when I’m taking my dog for a walk in the rain with my hood up. I can once again, for the first time in 20 years, wear in-the-ear headphones that came with my phone and listen to music as it’s supposed to be heard. Phone conversations are clearer because I can now use the phone in a normal way and not have to make any special concessions. Meetings at the office working as a Project Manager are much less strained and I feel like my job has just become much easier.”