Sir Doug Ellis OBE

“Having had no less than five different sets of hearing aids supplied by different people, including the NHS, I am delighted with the Phonak Audeo Hearing aids I have received from Steve Hale. His attention to detail, knowledge and particularly his after sales service is first class”

Sir Doug Ellis OBEAVFC Chairman
I looked at Steven Hales website and reviews before I booked an appointment. As the reviews were good I went ahead and booked. I have never had micro suction done before, only syringing of the ears by my doctors surgery. but they don't offer this service anymore. I was very impressed with his service. He takes a photo of the inner ears so you can see for yourself what is blocking them. I came away with crystal clear hearing so would recommend him highly.Satisfied customer Shareen Harte
Shareen Harte
Shareen Harte
16:46 27 Feb 18
I could write a thousand words about why you should visit Steven if you have problems with ear wax build up. I have suffered for years with persistent wax in my ears, periods of temporary deafness and tinnitus, back and fore to the doctors for unhelpful ear irrigation. That was until I read about a new way of cleaning out your ears called micro-suction. After a great amount of research, I opted to go and see Steven Hale in Sutton Coldfield and my experience was first class from start to finish.Upon booking my appointment, the receptionists were friendly and professional and seemed genuinely keen to find out exactly what was wrong and if a consultation was appropriate. Steven also called me back in person to confirm the issue and to advise me on what to before my visit. The level of aural knowledge, skill and expertise exhibited by Steven was fascinating and more importantly reassuring. I had a completely wax-covered ear drum in my left ear causing total deafness and tinnitus, my right ear had a solid ball of wax the size of a cashew nut lodged deep in the ear canal. Steven easily removed the wax from the left ear with microsuction and then on my second visit, finally managed to remove the huge lump of wax from my right ear. I can comfortably say I've never heard as well as I have now. This is all down to Steven's expertise.The skill and professionalism of Steven is one thing, but what's more comforting is his utter confidence in his ability at what he is doing, it's this kind of confidence that is often missing whenever I've visited a GP surgery to see a Nurse with an ear irrigator.It's this utmost confidence that puts your mind at ease when you visit, and this is why I can whole-heartedly recommend him and his team.
Ben Sweetman
Ben Sweetman
19:48 14 Mar 18
Amazing service after being let down by my own gp I telephoned Steven in a state and needing help. In an hour he could see me and sort my ear out and can now hear and with no pain. Would highly recommend...thank you so much.
Gemma Pemberton
Gemma Pemberton
15:09 08 Mar 18
I purchased my first pair of hearing aids from Steven Hale Hearing five years ago and have recently bought some more. I have been very satisfied with all aspects of the service he provides. Steven has a good understanding of the technology of hearing aids and takes the time to explain everything you need to know to get the best out of your aids. Phone calls are dealt with promptly and on the rare occasion I have had problems with the hearing aids he has always seen me quickly to resolve the issue. A very friendly, professional service and I highly recommend him. Like a lot of people I was initially reluctant to use hearing aids but they have transformed my life. I no longer worry about social occasions and it’s good to hear birds sing when I go for a walk!
Robin Kelly
Robin Kelly
17:05 29 Sep 17
Highly recommended. I needed ear wax removal which is no longer provided by my GP. Steven was most professional, explained the procedure clearly and used the latest technology. He even showed me live pictures inside my ears!! That's a first for me. I would not hesitate to go back in the future.
Derek Burton
Derek Burton
16:01 15 Nov 17
I have seen Steve several times travelling across the city and every time he has given a first class service.He is a supreme professional together with a warmth and empathy that is not always prevalent in the medical profession.
Ravinder Rai
Ravinder Rai
22:11 23 Mar 18
Many thanks Steven for an instant cure to my ear problem (Ear Wax Removal) All done within 30 minutes a well deserved five star service
Andrew Page
Andrew Page
16:09 28 Mar 18

“I have worn hearing aids for more than twenty five years having graduated from NHS analogue aids, through NHS digital aids to private digital aids from three different companies. For the first time, I have aids from Phonak (Bolero Q90’s), and the quality and sharpness is the best I’ve experienced. An added bonus is that for the first time ever, I am able to enjoy music while driving my car. My aids are providing me with good sound and yet minimising the background noise from the roads and other traffic. I am especially pleased with the television/aid link that enables me to hear the programme sound directly from the television to my aids. This means that my hearing husband is now able to enjoy programmes at a sound level that is comfortable to him. Steve Hale has provided me with a first class service throughout from the initial contact, help with access to work, identifying the best options, through to making sure that they are set precisely to suit my needs. Working through the various aids and supporting equipment from the various companies is overwhelming so being able to rely on Steve’s knowledge and expertise made the whole process stress free for me. He was professional, friendly and dedicated to ensuring I had the support I need – and this has continued post purchase. I would have no hesitation in recommending his services to anyone.”

Jennifer ThorneBridgend

“It came as a big shock to find suddenly that I had lost the hearing totally in one ear from a virus. I was recommended to see Steve by the consultant who initially dealt with me. Steve was fully aware of how I was feeling and carried out the consultations with care and sympathy and was happy to spend the time explaining to me all the alternatives available. Once he had sorted me out with the relevant equipment, he subsequently followed up with further meetings to ensure that I was happy with what had been recommended. He has also kept up to date with modern technology and is able therefore to impart this information. As a result I have been able to make informed decisions about what should be the best course of action. At no time has there been a hard sell. Therefore, I would have no hesitation to pass on Steve’s name to anyone who finds themselves in a similar situation.”

Mr K SSutton Coldfield

” I have been very impressed, not only with your obvious skill as an audiologist, but importantly that this is allied with a personal service. Your willingness to experiment and think outside the box for possible solutions has been much appreciated, as has your responsiveness and willingness to help outside office hours. I very much like the way you are inclusive when you program the hearing aids and show what you are doing on the laptop – this leads to a greater understanding for the end user of what you are doing and the teamwork approach must maximise the chances of successful outcomes. Thank you again. I am also happy to speak to any potential customers if you need to get a reference.”

Mr GClent

“A caring and dedicated peron, who delivers a quality service”

Mr BriggsSolihull

“I am now on my second set of hearing aids from Steven, I must admit that being a local GP you hear differing reports regarding private hearing aid dispensers. I have had nothing but excellent service; also given that Steven works in a local NHS Audiology Department he has a wealth of knowledge at his disposal. I recommend anyone should see Steven for independent advice on hearing and hearing aids.”

Dr Anand M.B.F.R.C.SLocal GP

“Many Thanks for my new digital hearing aids. Denial is a funny thing and I have had to eat humble pie from the wife and family, they have been on to me for years to get my hearing checked I never thought I had a problem with my hearing, but a month has now passed and all I can say is I would never be without them now. Your service and professionalism has been superb and I was most grateful that you were able to visit me at my home with all your equipment, rather than me having to struggle to get to you.”

Mr T JohnsonFour Oaks, Birmingham

“I was aware that I have a moderate hearing loss and following a recent hearing test was referred to Steven by the hospital ENT consultant. Steven made three hour long home visits over a period of 5 to 6 weeks explaining adjusting my hearing aids to my personal requirements. The home visits were a bonus, no hospital que…ues or delayed appointments. Any problems I know I can contact Steven directly for advice and he will make himself available. I have a follow-up appointment in a further six months meanwhile I am learning to listen and hear properly again which is a benefit to me and my family many thanks.”

Mrs J.TGreat Wyrley

“Because of my deafness,(no hearing in the right ear and about a 70% loss in the left) I had a big problem. My current hearing aid wasn’t up to the job and I needed to get another. Access to work first put me in touch with Steven Hale hearing. Steven has looked after me very well for about five years now, and If I had any problems at all, Steven was very prompt in resolving them. The service from Steven Hale hearing has always been very helpful, extremely knowledgeable and professional.”

Mr MacalisterTamworth Staffs

“I’ve had severe nerve deafness since birth but only started wearing hearing aids since my early twenties due to combination of ignorance and vanity. I’ve experienced both in-the-ear and behind-the-ear hearing aids from both private and NHS providers over the last 20+ years. My main complaints have always been the way they look and feel. The awareness and the whistling feedback whenever I put up my coat hood or place my head on a pillow, or even worse, when trying to use a phone. I trialled the Lyric for a month and must say that they have transformed my life! I no longer need to take them out when I go to bed so automatically have the benefit of being able to hear the various alarms around the house including the phone. There’s no feedback which is most welcome when I’m taking my dog for a walk in the rain with my hood up. I can once again, for the first time in 20 years, wear in-the-ear headphones that came with my phone and listen to music as it’s supposed to be heard. Phone conversations are clearer because I can now use the phone in a normal way and not have to make any special concessions. Meetings at the office working as a Project Manager are much less strained and I feel like my job has just become much easier.”

Francis