What a brilliant experience. The customer service was fantastic from the go. I'd emailed at night, expecting a reply the next morning, 10 minutes later, I had a reply and a next day appointment. Steve's friendly, professional, easy going and made me feel very comfortable throughout. He explained everything that was happening in the process and answered any questions. Could not recommend enough and of course, I can hear again 👌Thanks a lot.
14:23 13 Apr 21
Very professional Audiologist working from a state of the art clinical setting. Had wax removal with painless micro suctioning. Steven has the advantage of using a video otoscope, so he is able to show before and after treatment images. I had an unhurried 60 minute appointment including a comprehensive pre-treatment assessment.I would have no hesitation in recommending his service to family and friends and will use his service again when the need arises.Blimey, my TV was loud when l got home!!Thank you, Steven.
15:41 07 Apr 21
Great Experience, See promptly, covid secure surroundings.A no rush appointment, Steven was friendly and informative. Great Communication before during and after the appointmentWhilst my procedure was performed Steven kept me updated on what was happening. I felt very relaxed. Would highly recommend any one to book an appointment with Steven
Susan Lynne Banin
19:54 29 Mar 21
I had my first appointment with Steven Hale today at Sutton Medical Consulting Centre. I was very impressed with the precautions and measures in place to make visits as Covid safe as possible. Steven was highly professional and is an accomplished Audiologist. He also made me feel very comfortable and re-assured as he thoroughly explained the examination process and any treatment techniques he would deploy depending upon the outcome of the examination. Fortunately for me, the loss of hearing in my left ear was remedied immediately by the removal of compacted ear wax using micro suction. The procedure was swift and expertly conducted. It was really helpful seeing the 'before' and 'after' photographs on screen during my appointment. This was followed by a standard hearing test and Steven explained the results clearly. The hearing report was then emailed to me along with the photographs taken. I have no hesitation in recommending Steven to family, friends or anyone reading this who may be considering seeking guidance on hearing issues. I would certainly go back to Steven in the event of any future hearing concerns.
20:19 09 Mar 21
Great professional service and a nice down to earth guy who keeps you informed as to what he is doing.
17:04 02 Mar 21
Very efficient appointment. I would recommend Steve wholeheartedly.
11:27 01 Mar 21
I am so pleased I went to Steven. My ears had been buzzing and were blocked and I had put up with it for a while when enough was enough. Steven was local so I went along. He was so professional and easy to talk too. He removed all my wax from my ears and it was such a relief. I can now hear so much more clearly and no longer buzzing! It was great that I could get my ears checked as I often get pain connected to TMJ problems and Steven also did a hearing test which showed my ears were fine. I would really recommend Steven highly. Thank you
11:29 25 Feb 21
The whole experience was excellent. The tools and kit used was very high standard and whole process was professional and very good and I was comfortable and had no pain or discomfort during the procedure. Would highly recommend
11:36 11 Feb 21
I recently visited Steven with a blocked ear problem which he sorted very efficiently on the day. I also had a full hearing examination which highlighted a problem which Steven explained very well and gave me options as to how to proceed which I am now considering. I have no hesitation in recommending him and expect to use his services to proceed with any treatment
16:23 22 Jan 21
My father received prompt professional service from Steven and I would highly recommend the ear wax removal service provided. For my father to hear again has been life giving. Thank you.
16:57 21 Jan 21
14:17 21 Jan 21
Steven was absolutely fantastic. I had a good experience from start to finish. He removed the ear wax so quickly and efficiently.Prior to seeing Steven I had visited another audiologist in kings heath, the practitioner there did not solve my problem and I had a really bad experience. I wish I had come to Steven first.Steven was absolutely professional and efficient!Thank you! Salma bi
12:45 19 Jan 21
Steven performed a wax removal for me. I was very pleased with his professionalism and equally pleased with the result.
09:47 19 Jan 21
Recently had earwax problem and needed urgent treatment for constant noise in my ear .Despite many attempts could not find anywhere to get a reasonably quick appointment.Unable to get any help from the ENT dept for a few weeks I found Steven Hale on the internet and booked an appointment for a few days time.The treatment was painless ,quick and expertly administered and I have no hesitation in recommending Steven Hale Hearing for safe,efficient and helpful treatment for any hearing related problems.
08:16 14 Jan 21
My terminally ill husband had lost his voice and could only whisper. Thanks to Steven, who fitted me with invisible hearing aids at our very first appointment, I was able to hear my husband's voice for the last two weeks of his life. Cherished memories for which I will always be grateful.
15:07 04 Jan 21
14:05 22 Dec 20
22:20 09 Dec 20
Excellent service. Attended Steven’s clinic today for the first time to have ear wax removed after suffering hearing loss for a while.I was nervous having had this procedure done previously elsewhere which sadly wasn’t a good experience.I was treated by Phil overseen by Steve and the whole procedure went very well and I’m so happy to be able to hear perfectly again.Everything was explained fully as it went on and I felt very relaxed and confident with the process.I would definitely recommend them and certainly go back next time I’m in trouble with this. Thank you so much.
14:32 30 Nov 20
I would recommend Steven Hale Hearing services without reservation. I very much appreciate being able to hear again! The whole experience from booking through treatment and recommendations for the future was excellent. I will be returning in the future!
15:27 16 Nov 20
Found Steven to be very pleasant. He was thorough in his examination and explained very clearly his diagnosis. Would highly recommend Steven.JCC
15:21 09 Nov 20
I had both of my ears syringed today by Steven. My right ear was particularly bad as the wax had built up to such an extent that I was totally deaf in this ear. Steven gave my ears a thorough examination and carried out both suction and syringing of both ears. He then gave me a hearing test to check my hearing was satisfactory. together with plenty of advice for the future. I cannot praise his services enough as he restored my hearing to the full and he arranged my appointment (due to a cancellation) within an hour of me enquiring. Thankyou very much Steven and I would certainly recommend your services in the future. Best wishes Dave Stokes
11:33 09 Nov 20
Extremely helpful in getting me sorted with new hearing aids and really understands what your needs are. Excellent service all round.
20:37 05 Nov 20
After having a year without any hearing in one of my ears and been going backward and forward to the doctors. Having visited Steven a couple of times to have the ear wax removed with mircosuction, ear syringing and hearing test. I can now hear again after a year. I would recommend.
11:05 22 Oct 20
16:42 21 Oct 20
First Class professional service. Hearing back to normal. Highly recommended.
13:20 01 Oct 20
Excellent, sensitive service, for my first hearing aid ! Steven is expert and inspires confidence .I have no hesitation in recommending him
08:45 27 Sep 20
Previously, I had two sets of hearing aids from high street suppliers. The first was marginally useful and the second was worse than useless (was given a refund). I've him to discuss my hearing issues with Mr Hale then undertook formal measurement. First fittings of the hearing aids were very good and he was more than willing to spend some subsequent sessions fine tuning things for me. Mr Hale is not a salesman but has a genuine desire, and the skills, to make sure things are as good as possible. I would have no hesitation in fully recommending him to anyone with any degree of hearing loss.
15:55 21 Sep 20
15:49 03 Sep 20
I visited Steven on 3rd September for wax removal from both ears I must admit to feeling a little apprehensive but I was immediately put at ease by Steven. The procedure was quick and painless much less messy than syringing I am more than happy to recomend him to anybody thanks again Steven. Lindsay
09:26 25 Aug 20
Fantastic Service ...Having suffered terrible ear problems throughout Covaid lock down, upon lifting of restrictions I was unable to find anyone including my doctors surgery and the ENT dept at hospital who were open and willing to help.I contacted Steven Hale, and within less than a week I met with him and he has carried out ear cleaning procedures on both ears with fantastic results!!!.Steven provided a professional assessment and service and I would highly recommend his services .On the same day I had my appointment, I received a call from my doctors surgery advising that their ear surgery was becoming operational with a time scale of approx. 3/4 weeks waiting !!!!.
12:51 14 Aug 20
Many thanks Steven For Ear Wax Removal todayMy Ears feel much better now.
14:43 05 Aug 20
I had an appointment with Steven today. He was very thorough and knowledgeable, I would definitely recommend to others experiencing issues with their ears.
20:58 30 Jul 20
Quick appointment fantastic receptionist. Steven was very thorough he went through everything with me . I felt at ease straight away as i was very nervous about my hearing problem. Excellent service. Thankyou
20:14 28 Jul 20
Highly recommend. A professional, prompt and seamless appointment. Steve bent over backwards to try and fit me in after suffering with days of discomfort. Admittedly I was not looking forward to the appointment having never had micro suctioning before, but as soon as I had a consultation I was very confident I was in incredibly capable hands. Thank you again Steve for a marvellous service and for getting me out of pain- you have an abundance of empathy and kindness.
15:31 14 Jul 20
Steven was polite, knowledgeable and reassuring from the start. Without wanting to go into too much detail I have had to had my ears syringed for several years and occasionally an ear infection started as a result. The suction process is much more comfortable and was 100% successful, I will be a repeat customer.
08:46 06 Jul 20
Brilliant service from a very pleasant and knowledgeable gentleman. A personal service you won't get from the corporates.
19:33 05 Jul 20
Having to attend Steven’s premises to have Hearing Aids fitted just after the lockdown period, the COVID-19 precautions that were in effect were first class. After informimg the reception (via a tele-com) a nurse came to the entrance of the building to give me access and escorted me to Stephen’s office where we both wore masks and kept to Goverment guidelines throughout my appointment. The process was first class and certainly is recommended.With regard to my Hearing Aids which were fitted by Stephen after a delay due to Covid-19, I am absolutely delighted with them, I wear them every day and find my life has changed dramatically with regards to my hearing, the clarity of voice and sound is very good, the ability to adjust volumes etc via my phone app is excellent as well as my phone calls coming direct into my aids is also great. Very pleased with the whole process
17:21 01 Jul 20
Having suffered from wax in my ears for many years, I have found that syringing makes little or no difference. Steve managed to fit me in at short notice, and was most thorough and professional, clearing all the wax from my ears and showing me the photographs of my eardrums before and after treatment. He also performed a hearing test, and advised me on hearing protection when riding my motorcycle. Steve is thorough, professional, and explain things clearly and simply. I cannot recommend him highly enough!
16:24 23 Jun 20
11:51 17 Jun 20
15:47 02 Jun 20
I can not rate Steven highly enough. His service over the years has always been to go above and beyond. I visited him today for the first time since Covid restrictions have eased as I’ve been having problems throughout lockdown. I was a little nervous as it’s obviously quite a close up meeting. I shouldn’t have been. The medical centre phoned beforehand and talked me thru the entry process- which was simple but very efficient. Steven took great care to ensure that we were both safe. He extensively used PPE, wiped surfaces and I felt completely safe and at ease throughout. I can always hear better when I come out than go in- thank you Steven!
14:50 02 Jun 20
After struggling with a blocked ear during lockdown I contacted Steve and left a message. I was contacted personally by Steve who gave great advice in how to manage my problem. He told me that he would be in contact as soon as he was able to practise again. Prior to him opening Steve made contact with me. He was very thorough in safety of both himself and myself. The experience was professional. Everything was clearly explained to me.I would definitely recommend his practice.Thank you.
21:19 01 Jun 20
18:40 13 Feb 20
19:10 09 Feb 20
Thank you Steven so much for sorting husbands ear wax problem out - talk about a bear with a sore head! Only downside now is he can hear everything!
13:16 27 Jan 20
I received very good treatment from Steven and would highly recommend him for his expertise.
21:23 16 Jan 20
14:52 14 Jan 20
This was a positive experience. Steven is professional, friendly and keeps you informed at each stage of the procedure. I thoroughly recommend him.
20:39 11 Dec 19
Steven came to carry out a hearing test on our Mid Morning presenter Danny Kelly at BBC WM. He was quickly able to detect moderate hearing problems and advise on the next steps. His knowledge was outstanding, all of our questions were answered. Bearing in mind this was carried out whilst live on the radio! Most importantly Steven was really friendly, attentive and made everyone feel comfortable. I will definitely recommend Steven to friends and family.
10:25 11 Dec 19
I tend to suffer with blocked ears this time of year and it always goes worse when I go swimming. With a trip to Center Parcs and lots of time in the pool looming I purchased something that was supposed to remove ear wax as a pre emptive measure.To cut a long story short, when I used the product it instantly felt like I had pushed wax further into my ear and 2 weeks later, after gradually increasing ringing and hearing loss in my left ear I found Steven.Steven fitted me in pretty much right away, conducted a thorough review of both of my ears, performed some safe suction to remove the wax and then cleaned up both of my ears which gave me almost instant release from the pressure and pain.24 hours later I can hear again properly, a small amount of ringing remains but it seems to be going away (and Steven advised that it may take 48 hours to get back to normal).Whist looking around I came across many people who would offer to syringe or perform microsuction on the ear but only Steven had a full consultation and the tools to do the job properly.Recommended. :)
12:02 25 Nov 19
Professional with high quality modern equipment.
22:37 20 Nov 19
11:54 06 Nov 19
I had been having difficulty in finding some one to clear my ear wax before going on holiday.Steven fitted me in at very short notice identified the problem and removed the majority of the wax in a very professional manner.On my return he saw me again to ensure everything was OK and removed any remaining difficult to remove wax.I would definitely recommend Steven.
09:43 26 Oct 19
I wouldn't hesitate to recommend Steven's services. He is patient, thorough and knowledgeable and will always try to find the most appropriate solution for his clients, without any pushy salesmanship. A great service.
17:39 24 Oct 19
Very professional and explained everything thoroughly and in great detail. Did a great job on my problem ear removing wax with suction and irrigation. The results were plain to see and hear.
13:06 24 Oct 19
22:15 21 Oct 19
I have had micro suction twice. My ears were completely blocked. Recently, just before a long haul flight he squeezed me in between appointments, when he kindly re checked my ears and pressure on the ear drum before I flew. I was so grateful. Excellent friendly service, I will definitely recommend Steven to friends.
08:53 12 Oct 19
Steven was so approachable and professional, he explained everything that he was doing, provided photographs and recommended aftercare. Highly recommended.
15:58 11 Oct 19
Superb service from Steve, very professional and friendly. He explained every step of the ear wax removal process and was very informative. The process was quick and painless, with only the noise of the vacuum to contend with. I can hear much clearer now! Thanks Steve.
16:58 24 Jul 19
Excellent service and very professional
20:37 16 Jul 19
An excellent professional service from Steven Hale,
10:56 12 Jul 19
When I first visited Steven Hale Hearing I was suffering from intrusive tinnitus after an accident at work and never having had tinnitus before I experienced insomnia due to the awfull noise, this brought on low mood and anxiety, so I was in a sorry state and had been off work for months.He advised sound generating ear pieces which helped with the insomnia and dialled out the worse of the tinnitus and even though I was seeing a therapist by then he gave me sound advice on how to deal with the phychological side of the tinnitus.He is very professional and I thank him here for his help as I am now back at work and coping again.
12:03 26 Jun 19
Excellent service, I had wax removal and moulds taken for CENS ear protection, I would recommend this practice to anyone with a hearing issue.
07:20 06 Jun 19
Worth the money - would recommend Steven to anyone
12:25 22 May 19
My first visit today for a complete audio 'MOT', with wax checking and clearance and tests for deafness and tinnitus. Steve did a great job. He is highly professional, pleasant and knowledgeable. Today was by far the best and most expert wax removal process I've ever experienced! I'll be using Steve again when I need to and would recommend SHH without reservation.
11:29 09 May 19
Many thanks to Steven for sorting my ear wax problem, having had 2 microsuction sessions elsewhere and ear syringing in the last few weeks, it’s now finally sorted ! Will definitely be back . 👍
16:31 07 May 19
I had an appointment with Steven Hale today and can now hear clearly for the first time in months! I was given a consultation beforehand and felt that he really listened and noted what I said. The procedure was very thorough and painless and I was provided with with before and after pictures. I was left well satisfied with my treatment.
14:43 07 May 19
Had a micro suction as my ear was blocked. Gave really good advice and procedure was quick and painless. Very happy with the results. Thanks :)
19:48 01 May 19
14:50 30 Apr 19
Steven used microsuction to remove my ear wax today. Absolutely first rate. I can hear again! Very professional, an excellent service. Thank you.
19:19 16 Apr 19
20:45 26 Mar 19
I have been wearing hearing aids, private and NHS, for nearly 50 years and suffer from severe hearing loss. Steven is the first Audiologist to get my settings almost perfect first time. In addition, I had been previously persuaded to no longer invest in private aids when I retired as they would not be worth it. Steven fitted a pair of high end aids under trial conditions and the difference was dramatic. Coupled with other support equipment I am now enjoying quality music again and watching TV programmes without subtitles. Telephone conversations are no longer a strain. Steven also dealt with a difficult problem for my daughter. He is notably not satisfied with only giving you quality hearing but works very hard to ensure you get maximum benefit from the amazing technology that is available.
15:23 05 Mar 19
Went for microsuction wax removal today. Found Steven to be very professional, thorough and reassuring. Would highly recommend.
16:11 14 Feb 19
By far the best place you could ever go for any ear problem. I had some pretty severe wax build up and my GP was taking way too long to help me. So I went here and it took literally a few minutes for my hearing to come back and no pain left! My hearing has never been this good, even before the impacted wax! Steven Hale was very friendy, he is such a proffesional and you can really tell how much knowlegde he has when it comes to his work. The staff were all very friendly and you could clearly see that they enjoy being there. Definitely recommending this place and this will certainly be my first choice when dealing with any ear problem in the future.
17:09 13 Feb 19
19:00 30 Jan 19
Excellent and friendly service from a knowledgeable and highly professional audiologist. I will have no hesitation in making use of his services in the future
09:00 06 Jan 19
Was able to fit me in less than 24 hrs from calling them. Steven was absolutely reassuring and the service was great. They made sure you felt comfortable at every stage. Thank you.
14:33 13 Dec 18
19:20 05 Dec 18
Very efficient service wax assessed ,removed ( painlessly) and an audio test carried out all in 20 mins,along with pictures, step by step explanation and reassurance. Thanks very much Steve .
14:52 26 Nov 18
Steve was able to see me a short notice and unblocked my ear in no time at all. He was also prepared to help me jump-start my car!
20:38 20 Nov 18
Great service. Microsuction procedure was easy and painless.
15:28 20 Nov 18
Helped me hear out of my ear again! Really solved my issue quickly and efficiently, was extremley pleasent and very helpful
12:58 08 Nov 18
Blocked Ears....Very friendly, helpful and sorted me out efficiently, thank you, hearing now back to normal, if needed again you will be the first person I call.
11:24 03 Nov 18
Excellent service from Steven, i managed to get a next day appointment after an issue with blocked ears, I have been to my local GP Many times to have my ears cleaned but nothing comes close to the treatment Steven applies.Using state of the art equipment Steven showed me the problems within my ear and treated accordingly with before and after pics. Safe to say my hearing is back to full working order and my ears feel as clean as a baby's.Thank god for the internet in allowing me to find Steven. i want to give 6 stars but the option is not there. Thank you once again Steven and i will be certain to see you again for regular checkups moving forward.
07:26 26 Oct 18
Would highly recommend
18:26 24 Oct 18
A first class service from a true professional. Helpful and extremely informative. Can't thank this man enough for the help and support I received.
19:40 17 Oct 18
12:59 16 Oct 18
Excellent experience and can highly recommend. Quickly identified and resolved my hearing issuer.
17:12 09 Oct 18
Steve is a very friendly guy who offers a fantastic service. He took a lot of time to clearly explain everything and made me feel very comfortable. I fully recommend Steve Hale hearing.
09:49 09 Oct 18
Very Happy! I was offered an appointment the following morning that I inquired. Warm, friendly and very informative. Worth every penny. My ears feel soo much better. I can Hear! The service was just brilliant, so thank you.
09:19 11 Sep 18
Visited the clinic for Microsuction, what a fantastic service I received. Steve Hale was very good, talked me through every step of the procedure. I came away extremely satisfied and with two perfectly working ears. Thanks Steve
10:55 16 Aug 18
13:24 08 Aug 18
Excellent consultation. Thoughtful, detailed and precise. Genuine sense of caring. A refreshing change to the normal medical related appointments we endure.
20:07 07 Aug 18
So glad I found Steven Hale - after having very blocked up ears for a while and faced with a long wait for nhs treatment I googled ear microsuction in my area and came up with several choices. I went for the cheaper options to start with and wish I hadn't wasted my time - very difficult to get hold of anyone and impossible to get an appointment within a 4 week timeframe! Steven Hale's website also popped up on google and after speaking to a very helpful receptionist I was booked in to see him for microsuction within a day. The clinic I went to on the Tamworth Road was very easy to get to and park, and Steven was very understanding and knowledgeable and sorted my blocked ears without any discomfort at all. Kids and hubby are relieved that they don't have to keep repeating themselves to me now I can hear again and the kids loved looking at the before (very gunky) and after (clean as a whistle) photos of the procedure that Steven includes on an email. Such a relief to know there is someone reliable that I can go to quickly whenever I need help again.
10:48 31 Jul 18
Great friendly service
16:37 24 Jul 18
1st class service. Very friendly and efficient. I will be going back when I require further treatment.
17:40 17 Jul 18
A truly personalised service delivered with patience and care. What a difference it has made to my mum. Her hearing will never be 100% but now she can hear the birds tweet and, most importantly, me over the phone! The price is high but matched by an improvement in quality of life which mum wasn’t able to attain on the NHS. No disrespect to the NHS either - care has been great but within the limitations of resource. Thank you Steven. We are so grateful.
16:54 12 Jul 18
14:21 11 Jul 18
Excellent service and well worth it. Steve is extremely knowledgeable. Highly recommend.
11:23 03 Jul 18
Great service from a very knowledgable and personable professional. Very happy with the microsuction service. Well worth the money!